Frequently Asked Questions:

What happens after I register on your site?

After you register on my site, you will get an e-mail and a follow up call, also you will be e-mailed two forms to fill out and e-mail back to me, then it will be followed up with a proposal that will be based on our phone conversation and your registration forms and we will set up an appointment for a meeting.

Do you offer a free consultation?

Yes, I do believe in meeting my clients. I offer a free initial consultation, normally it lasts for an hour to an hour and a half; during which I can answer any questions you may have and we'll get a chance to learn more about each other. Please be advised that the forms for ceremony, reception, registration on my site, and initial proposal is required to be completed prior to our meeting. We recommend that you hold your date prior to our meeting to guarantee your date availability. We book up fast. $75.00 holding fee will ensure your date availability and will be applied to your initial deposit in the event of a booking.

Do we both have to be there?

Yes, both the Bride and Groom must be present at the initial consultation. That will help you both to familiarize yourselves with the process and ask any questions pertaining to your day.

When do I need to sign the contract and when are the deposit and balance due?

We recommend that you hold your date prior to our meeting to guarantee your date availability. If you feel the meeting went well, at the end of our free initial consultation you will be able to reserve me for your date. Holding fee will be applied towards your initial deposit. 50% non-refundable deposit and a signed contract will secure your date, the remaining balance will be due 90 days before your event.

Can you hold the date without a deposit?

We are unable to hold a date without a deposit. Our services are provided on a first come, first served basis. Both the signed contract and 50% non-refundable deposit are required to secure your date. Some clients have been booking well over a year in advance. We book up fast!

What forms of payment do you accept?

We accept checks, money orders, Western Union and PayPal.

What is the cancellation policy?

Holding fee and initial deposit are not refundable. If the cancellation is initiated by client any time during or lesser than 90 days prior to your Wedding day, the full consulting package fee will apply, no refunds will be extended. If the cancellation is initiated more than 90 days before the wedding, client will be responsible for 50% non refundable deposit and $75.00 cancellation fee. There will be no refunds given of any kind if you decide to cancel your event or service 90 days or lesser prior to your event or try to make any adjustments following your event. If you paid your deposit but still have not signed the contract, the money is not refundable.

If the client fails to pay whatever payments that are required under signed agreement, then all obligations of Cupid's Grandeur Wedding Service Inc. shall cease without any further obligations thereto to the ordering party. If the client fails to pay the remaining balance on time, it would be considered as a cancellation of the contract from the ordering party and CGWS responsibility shall cease and contract automatically cancelled.

Wedding Gown Selection

Based on your budget, style and taste we will provide you with resources links.

Vendors

If your package includes vendors referrals, ceremony or reception location, we will recommend you (via the phone or e/m) with 1-3 referrals per any of the selected categories, but take no responsibility if you choose to go with your own vendors or venue. Client can select a vendor from a list of vendor(s) we provide or choose their own and consult us regarding their service(s).

Meeting with vendors

If you would like us to schedule appt, we will be happy to do that for you. Please make sure to provide us with your good and busy dates so we can schedule it accordingly. If you decide to set up a meeting yourself, please make sure we have the location, time and date that you will be meeting with vendor. When you are meeting with several vendors and made a selection, we will follow with your selection and let the other vendors know on your final selection.

Timeline

Timeline is normally done 3 weeks before the wedding. It is sent to you first for a review, once you’ve reviewed and confirmed it, we will distribute it to all your vendors.

Client has an option to develop their own timeline and consult your coordinator with timeline confirmation, etc. or client to have your coordinator to put together a timeline for them. Timeline can be shared with client’s family, Bridal Party based on client’s request. All request for timeline must be received in writing

Final Detail Meeting

Assistance with Ceremony Program. Ceremony and Reception Site Visits are normally done 2 weeks before the wedding. This is when we go over all the final details for your wedding day.

If you would like us to remind you when your next payment is due for any of the vendors, please make sure we have the copy of the contract you signed with that vendors.

Indemnity

You agree to indemnify Cupid’s Grandeur Wedding Service and its content providers from and against any and all liabilities, expenses, including attorneys' fees and damages arising out of claims resulting from your use of this web site or services, including, without limitation, any claims alleging facts that if true would constitute a breach by you of these terms and conditions. By using this website, service or package you agree to hold us harmless from any dispute, legal actions, attorney fees or any alleged claims. Not responsible for third party companies that are hired directly by client.

Clients Responsibilities

Client has to notify the coordinator of any changes to the timeline or procedures he/she wants to make. Any changes made to the timeline without notification of your coordinator, release your coordinator from responsibilities for any consequences.

Please be advised that it is client’s responsibility to give your coordinator special accessories that need to be placed on tables such as: plates, linens, candles, cake knife, favors, veil or any other items that you want to be placed at ceremony and reception sites. It is not our responsibility to chase client/clients for these items if they have not been brought to the reception hall and have not been given to us on time. All items that need to be placed on tables or ceremony site must be given to your coordinator at the time of the wedding day no lesser than 2 hours prior to your event. Your coordinator will not be held liable or responsible for any items that have not been given to us on time.

We are not responsible for items that catering or reception hall have to provide: plates, knifes, forks, spoons, glasses, cups, chairs, etc.

It is client responsibility to be on time for your rehearsal, ceremony and reception. We are not responsible for chasing the Bridal Party if they didn’t come to the rehearsal, ceremony and reception on time. Not responsible for change in ceremony time, due to clients tardiness or any other restrictions.

We are not responsible for bringing the Bridal Party to the ceremony site.

It is client’s responsibility to ensure that his/her Bridal Party comes on to the rehearsal on time. Your coordinator will be with you for up to 1.5 hours during rehearsal time (depending on the length you need). If any of the Bridal Party members can not make it to the rehearsal, your coordinator will make an attempt to go over responsibilities with missing members of the Bridal Party prior to your ceremony on the wedding day (if time permits).

If you want your coordinator to line up the Bridal Party, client must provide the list of the Bridal Party, who is paired with whom and to ensure all members are there on time.

If your Bridal Party has any questions in regards to walk in or standing order, it is their responsibility to be on time for rehearsal and ceremony site and to talk to your coordinator.

If you choose to start any of the ceremony or reception events without your coordinator being present, we take no responsibility for anything beyond our control.

We are not responsible for candles lighting during ceremony or reception, we take no responsibilities if you candles are not lid.

If your package includes flowers, decor and coordination, please be advised that we will need extra time for set up. We are not responsible for any time restrictions associated with flowers or reception set up if your reception hall will not grant us access on time.

We are not responsible for any errors done by reception hall. It is reception hall responsibility to ensure that pop, pitchers, water, champagne , etc. are set on guests tables or bridal table and ready for toast.

Change of Package

If you signed for one package and then updated it to the other package, the previous package gets cancelled automatically and updates with new package, and the second package overrules the first package. Please be advised that the second package must be of equal or higher value in order to make a change.

Attachment A

Attachment A follows all rules and guidelines that are specified in the original package, this is where the overview of flowers and decorations will be specified and listed if they come with your package.

If you have either crossed out or deselected any of the services that were offered to you with your current package, any new updates will be specified in the attachment A to your contract. Please note that if you have decided to purchase any items yourself that were part of the package, the value of the package does not change, nor goes down in price value. In order words, package price doesn't go down in price value if you choose to remove something from the package or from attachment A.

Flowers Care

Flowers duration may vary due to cold, heat or weather conditions.

For longer lasting affect, keep flowers in shade if possible and immediately put in water upon arrival to the hall.

Gerber Daisy flowers do not last if used in boutonnières or corsages. If used in Bridesmaids or Bridal Bouquets, keep in mind short longevity of that type of flower.

Calla Lily flowers come in regular or open cut. Unless the client specifies in writing open cut, all Calla Lilies orders will come in regular cut.

All flowers orders 90 days or less are final. No refunds or exchanges. We take no responsibility beyond our control with flowers color or size variation due to mother nature.

Flowers on picture may appear larger as they are taken from the top and closer to the object. Bouquets shapes in hand tight bouquets can appear between round and nosegay form.

Client(s) must sign a Flower Confirmation form upon delivery of flowers. Failure to do so, will result in holding the flower set up and separate changes may apply.

Separate charges will be applied for any bouquet variations or adjustment on the Wedding day.

Set Up

No client or his/her family member should be present during the set up as it may interfere/slow production and extend the set up time and separate charges may apply. None of the Full Day Coordination Services include lines. Set up include: flowers and decoration only.

Water Lights

Water Lights come in mini pink floral round inside light and inside water multi color star-shape form. Client must specify in writing the type of lighting they want. Star Shape lighting longevity in water is 2-3 hours, if cracked ice, 1.5 hours. Mini pink floral round water lighting longevity is 8-10 hours. Inside water lights may not be visible in vases if the client went with high level of stems of greenery inside the vase. It is best used in clear vases with minimum greenery.

Cracked Ice

Cracked Ice is bad for flowers and can cause flower fading if used. Furthermore, it dissolves in water when put in vases and can be barely or not seen.

It is client's responsibility to check the Flower Care Page with any placed orders of flower.

Indemnification

You agree to indemnify Cupid’s Grandeur Wedding Service and its content providers from and against any and all liabilities, complains, expenses, including attorneys' fees and damages arising out of claims resulting from your use of this web site or services, including, without limitation, any claims alleging facts that if true would constitute a breach by you of these terms and conditions. By using this website, service or package you agree to hold us harmless from any dispute, legal actions, attorney fees or any alleged claims.

Vendor Coordination

If your package includes vendors coordination, services can include overlooking vendor set-ups, maintain vendor contact on the wedding day, have extra copies of timeline of your wedding day, oversee participating vendors in regards to set up, lighting, ceremony and reception order. Vendors follow up usually takes place a few days before your wedding.

If you have either went with vendors outside of your package or deselected any of the services that were offered to you with your current package, the value of the package does not change, nor goes down in price value. In order words, package price doesn't go down in price value if you choose to go with your own vendors.

Customized Package

If you went with a customized package that included flowers and centerpieces, limited coordination is part of the package not extra cost. Customized package include 2 hours of coordination including one hour of ceremony, and one hour of reception. It does not include additional coordination responsibilities and mainly oriented on flowers and decor or combination of both.

Customized Coordination Package

If the client decides that the presence of the reception coordinator is not needed at the reception, then all responsibilities of the coordinator shall cease.

I am looking for help with RSVP. Can you help with that?

RSVP is not a part of any packages. Brides can choose to get the services listed below at $2.25/per couple if your guests are in town, and for $3.00/per couple if they are out of town.

What does RSVP service include?

Tracking guests and keeping the RSVP’s organized. As well as helping with the wording, to assist with the invitation list. I will also track the RSVP's and contact any guests who didn’t reply. I then give you the list of guest confirmations and regrets.

I am looking to rent candles and floating bowls, do you carry them?

Yes. I carry bowls with floating candles, and I am doing them as centerpieces for several of my brides.

I am looking to use tulle for my chairs, what would be the cost for that?

Chair Tooling in lieu of chair covers: $2.00/per chair.
With flowers: $3.00/ per chair.

Security Deposit

Any of the rental items are subject to $125.00 security deposit, that must be paid at the time of the final balance. If the rental items are returned to CGWS in the same good condition as they were rented from CGWS, the security deposit will be returned to the client at the end of the night. Any breakage or loss to the rental item(s) will result in deduction from security deposit for the double cost of the rental item. If the cost of rental item is higher than the security deposit, client will be responsible to pay differential of the cost of the missing or broken item(s).

Are candles included with my package?

Votive candles for the Bridal Table and cake table are included with any of the Day of Coordination packages.

I am looking for a video on a budget, can you help?

Sorry, but we no longer offer a "video on a budget" package.

Video Coverage/Terms & Conditions

Your event will be captured to the best of the surrounding. While we do our best to capture all important moments, we take no responsibility in any technical difficulties such as lack of light, noise, time needed to change tape or corrupted tape. We take no responsibilities if your Bridal Party chooses to start walking earlier than camera is on (one camera).

It is the client's responsibility to secure access to areas for videography. We will not be responsible for coverage lost due to access restrictions. You agree that your videographer will not be held liable for any production problems beyond our control, e.g. bad weather, accidents, poor acoustics/lighting, interference from guests, time to change tape, etc. Your videographer reserves the right to terminate this contract at any time for any reasonable cause, e.g. accident or ill health. Any liability on the part of will be limited to the amount of monies paid. Clients agree that Tape or CD is for home use only and that, as producer of the event, is responsible for securing clearances for any possible violation of rights. In the event the videographer fails to provide the tape or CD and/or services described in this contract due to equipment failure or unforeseen event, the videographer is liable to the Client for only the amount paid by the Client for deposit with no consideration for additional fees or expenses.

If the client paid in full for the video, but still has an outstanding balance for any of the services that were rendered at the wedding, we take the right to hold the video until we receive the full payment.

If we are missing any items from the ceremony or reception site, we will hold the client's video until such items are returned to us or paid for by the client.

Day Coverage: Ceremony and Reception only. Introduction, toasts and congratulations. The special events like the cake cutting, garter and bouquet toss and dancing will be captured. Taped interviews. Ceremony/Reception (one camera). Due to restriction of areas where you can take video during the ceremony, videographer will take shots based on church restrictions. If extra coverage requited at the reception, we are willing to stay the extra time beyond your package time. Over time rate requited: add $45.00/hr. By using this site and video service client agree to accept these terms and agree to hold us harmless from any dispute, legal actions, attorney fees or any alleged claims.

Testimonials:

By giving us recommendation you grant us permission to add it to our site. You agree to hold us liability free from any content or text exhibited on our site. We reserve rights to add any content or make changes or modifications.

My wedding is in 2010, can you help? What should I do?

Relax, it is never too early to start planning. Please register on my site and I will help you out with the process.

What areas do you cover?

I cover all OH. My clients range from Cleveland, Akron, Sandusky to Dayton, Columbus, Cincinnati, Springboro, Springfield. I also cover CA South and North, SC, NC and KY. I work with many clients out of state. For Destination Planning: Mexico, etc.

Other:

There would be $25.00 fee applied for any broken appt.

If you have any outstanding balance at the day of the wedding or following the wedding, the only form of payment we will accept is cash only. No exceptions.